NON-DEFECTIVE PRODUCTS – RIGHT TO “COOL OFF”:
Products which are NOT defective or damaged or which you found to be unsuitable, can be returned to Photon Therapy Systems within 10 (ten) workings days from date of delivery, provided that the Products have not been opened and the packaging is in its original condition and you are able to produce the original invoice/ credit card/ debit card slip as proof of purchase. You are then entitled to cancel the sale of the Products in terms of Section 44 of the ECT Act within 10 (ten) working days after your receipt of the Products and to obtain a full purchase price refund, subject to being charged a 5% (of the retail price) fee in respect of return and handling charge to non-defective returns that have not been opened and remain in the original packaging. Photon Therapy Systems can hold you liable for any damage caused to the Products whilst it is in your possession.
If a product is faulty, you need to let us know within 7 days of receiving it, and before returning it to us. If no fault is found, the product will be returned back to you and a 5% (of the purchase price) assessment fee will be charged. Should the unit prove to be faulty, we may offer you a replacement unit.
Notwithstanding the circumstances, if you discover that a product is faulty, and it is over our 7 day return period but it is less than 1 month from the time you received it, you may still return the faulty product to us for testing. If no fault is found, the product will be returned back to you and 5% (of the purchase price) assessment fee will be charged. Should the unit prove to be faulty, we may offer you a replacement unit.
Please check all products delivered to you and do NOT accept delivery of any product that is visibly damaged. Should you accept a product and only later discover that the product is damaged, you need to report this to Photon Therapy Systems within 7 days as stated in the first column above.
Faults resulting from normal wear and tear, including products that have been damaged or altered in any way either by you or anyone that is not an employee of Photon Therapy Systems, will not result in a product replacement or refund.